When will my order be shipped?
Answer: Orders are shipped within 48 hours on business days and then the order will arrive within 3-5 business days.
What are the ways to follow my order?
Answer: As soon as your order is shipped from our warehouse, you will receive a shipment confirmation e-mail with a tracking number. You can click on the tracking number in the e-mail received to view the status of the shipment.
How can I change my order?
Answer: You can replace your order within 15 days of receipt or request a full refund of your purchase.
Can I exchange it for a more or less expensive item?
Answer: You can only exchange the item for a different size or color, not for a less expensive or more expensive item. Otherwise, you can request a full refund and start another order. See the question "How can I change my order?"
I received a garment that has a different color from the picture, why?
Answer: All of our garments are "garment dyed" with natural products or a low-intensity dyeing process, so each garment can have a different color detail. This is what makes our garments truly unique.
What happens when I wash garments dyed with natural colors and/or cold dyes?
Answer: You may notice a slight loss of color after washing and drying. This is given by the treatment used, is not aggressive or done with chemicals, so it’s less strong, our garments needs care and attention. We recommend washing your garment hand-wash or if you don’t feel sure about it, bring it to laundry and ask to wash it by hand, this two way of washing are the only options to keep it looking its best and to reduce fading.
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